Complaints

Presbyterian Healthcare Services is committed to making your care as comfortable and problem free as possible. Our goal is to provide excellent care in a compassionate and healing environment

Procedures For Patient Complaints Or Grievances

You or your legally authorized representative have the right to:

• Expect prompt, personal action in addressing a need or concern
• A resolution of a complaint within a short time frame agreed to by you and the person responding to you
• The attention of an administrator in the resolution of a complaint regarding your care, if you request it
• Express a complaint about your care or treatment. In order to initiate a complaint, you may either dial "0" from any internal telephone and ask the hospital operator to speak to the Hospital Supervisor, or, you may address your concerns in writing by sending them to the following address:

Hospital Administrator/Complaints
P.O. Box 26666
Albuquerque, NM 87125-6666
(505) 841-1234

Complaints regarding this hospital can be filed with the New Mexico Department of Health at the following address:

New Mexico Department of Health
Office of the Secretary
1190 St. Francis Drive
P.O. Box 26110
Santa Fe, NM 87502-6110
(505) 827-2613