How We Monitor the Care We Provide

Knowing what patients think about their care helps us identify our strengths and areas for improvement. Research shows that, on average, patients who report better care also have better clinical outcomes.

We include measures that our patients and members say are most important to them and then track our progress against comparative data from other healthcare organizations.

We set rigorous goals for ourselves in areas that may affect our patients or members, and monitor our progress to see how and when we need to intervene to improve our performance.